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Exchanging or Returning ?

If price tags are removed, refund or exchange cannot be made. Otherwise, unused products with price tags can either be refunded or exchange within 30 days after the day of purchase.

  • Inform our help desk managers about your request via email (tenderate@ctc-bionics.com)
  • Please leave your name / Order No. / The product name and size / You want to exchange with the product name and size.
  • Response from managers of Tenderate (requires 2 - 3 business days)